Getting help with your accounts, cards and loans just got much easier with our new digital support solution! Enjoy the convenience of live communication tools that will transform your remote banking experience - All so we can be closer, even while distant.
Here is how it works:
- Find our bubble on the bottom right side of the screen on our website and deposit account application platform.
- Choose what tool you would like to use to communicate with a customer service representative. Video and Audio tools will use the microphone, speaker or camera of the device you are using.
- Wait until a customer service rep answers and start chatting! For security, we will always verify your identity before disclosing any information regarding your account so we may ask you to join an audio or phone call if you are chatting with us.
- For interacting face-to-face, call us with video and get the complete experience, just as if you were visiting the branch. You can see us and talk to us using your device’s camera and microphone. You can pick if you just want to see us or if we can see you too.
- Use your device audio and microphone to call us directly from our online platforms.
- You can also request a call directly to your phone, whether your line is domestic or international – just leave your number and we will call you!
- For general inquiries, type your question and receive a quick response on-screen from us. For specific matters, we will verify your identity via audio to ensure account security. You can also choose to receive the chat transcript for your own records.
- While live chatting, we offer on-screen guidance and navigation assistance for opening accounts, filling out forms, finding information on our website and much more! We will walk you through the platform while looking at your screen and show you exactly where to click.
- You can also send us documents and images needed to complete applications or to update your information by simply uploading the file saved on your device.
These features will soon be available within our website and deposit account application platforms during business hours (9 am-5 pm CST). We are excited to bring you the convenience of this new level of digital support!
*Live Chat is not available for Mortgage Loan applications.