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We understand there is a great deal of uncertainty regarding the coronavirus (COVID-19) and its impact on your health and daily lives.
With uncertainty, comes questions.  We'll address your concerns to the best of our ability, starting with these FAQs.

Q: With the market instability, should I withdraw cash?

A: It’s ok to have some cash on hand, but withdrawing large amounts of cash is a risky behavior.  Your funds are safe at Charter Bank and are federally insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 and are backed by the United States government. (You could potentially be insured for more, as the FDIC insures deposits according to the ownership category in which the funds are insured and how the accounts are titled.)


Q: I misplaced my debit card.  Can I get an Instant Issue debit card?

A: Yes, please call us at 1-800-471-4500 and we can assist you.  We’ll have one printed and send it out to you through the drive-up.


Q: I have questions about my account! How do I get help with that?

A: We’re here for you! Our personal bankers can answer any questions. We have a number of ways you can reach us!

  1. Call 1-800-472-4500
  2. Email
  3. Send a secure message through online or mobile banking. Go to support where you can Start a Conversation.
  4. Drive-ups are open! If you need to drop off paperwork, or to deposit or withdraw money, we’re still here for you. Go to for our hours.


Q: I typically come into the office to do a wire. What options do I have now?

A: Please call is at 800-471-4510 and we can get this done for you.  


Q: I’ve heard money can be dirty. How long does the COVID-19 virus stay on money?

A: While we don’t know how long the virus can stay on the money, it is true that paper money can always carry germs. During this time, try to use your debit card, credit card or Mobile Wallet. This can help eliminate the potential spread of COVID-19.


Q: I’m hearing of some scams that are already happening with COVID-19. What should I do to protect myself?

A: First, use caution when receiving unusual requests for payments. There are a number of reports of cyber scams and fraudulent activities. More information is available from the U.S. Department of Homeland Security here.


Q: Does the FDIC have any recommendations for consumers?

A: The FDIC has some Frequently Asked Questions that you may find beneficial. They can be found here.