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 All of our office lobbies are open.  Scheduled appointments are available and encouraged.  Learn more or schedule your appointment now!

Get more information about COVID-19 and your finances

with our Frequently Asked Questions.  Click here to learn more!

 

July 10, 2020

Beginning on Monday, July 13, our lobbies will be opening at 9 am. We had previously reserved 9am – 10am for appointment only, but are now opening our doors at 9 am. We still encourage you to call ahead or schedule an appointment online.  We look forward to seeing you.

 

 

June 25, 2020

Dear Valued Customers, Family and Friends,

Starting June 29, we will be opening the doors to our lobbies.

Please know that our top priority is to keep both our customers and employees safe and we are taking the following precautions to do so:

  • There are decals in the lobbies to help with social distancing.
  • We have acrylic sneeze guards at each teller station and Personal Banker desk.
  • Employees are required to wear a mask when working directly with a customer.
  • For your safety and the safety of our employees, we are asking all customers to wear a mask upon entering.  You may be asked to lower it for identification purposes.
  • Our front-line staff will clean and sanitize high-touch areas throughout the day, including door handles and desk surfaces.
  • Rigorous cleaning is done each night.
  • Sanitizer stations are available at each customer door.
  • There are posters on lobby doors asking if you are experiencing any COVID-19 symptoms. If you are, please do not come in the bank. Please call or email with your banking questions.
  • We are reserving time from 9 am - 10 am for scheduled appointments only, especially for those who are of higher risk.

View our hours and locations

While our lobbies are open, we highly encourage you to use the drive-up, ATMs and online services as much as possible. We also encourage you to make an appointment online or by calling ahead so you don’t need to wait in the lobby for the next available Personal Banker. We want everyone to feel as safe as possible in our offices.

 

We are excited to welcome you back!

 

June 3, 2020

Wisconsin Office is now open for Scheduled Appointments. Below are the details:

800-471-4510
Monday - Friday 9 am to 5 pm
Saturday 9 am to Noon

 

A few things to note as we open our doors:

  • Mortgage closings will continue to take place at the title companies
  • Employees are required to wear a mask when working with customers
  • Offices are cleaned nightly, and publicly used spaces will be cleaned after each appointment

 

May 17, 2020

Minnesota Offices are opening for Scheduled Appointments.

We are excited to begin the first phase to opening our lobbies. “We understand that some of our customers want to do loan closings in person,” states Market President, Troy Werk. “We are taking all precautions for our customers to be safe when this happens.”

Beginning Monday, May 18, Charter Bank’s Chanhassen and Chaska offices will begin to allow scheduled appointments in the office. Schedule an appointment today:


Chanhassen Office

Schedule Online

952-227-2265

Monday – Friday 8 am to 5 pm

Chaska Office

Schedule Online

952-361-2265

Monday – Friday 8 am to 5 pm

 

A few things to note as we open our doors:

  • Mortgage closings will continue to take place at the title companies
  • Employees are required to wear a mask when working with customers
  • Offices are cleaned nightly, and publically used spaces will be cleaned after each appointment

We continue to encourage customers to open new accounts online and to use drive-up services for standard teller transactions. We are all working together to continue safe social distancing.

"We will carefully resume full operations in branches in a thoughtful and methodical way, with the health and well-being of employees and clients at the forefront of our planning," Troy Werk said. “We will continue to stay in touch with you when we are ready to offer full lobby services.”

We are excited to welcome you back!



May 5, 2020

An Update from President Paul Kohler on Covid-19 and PPP.

 

April 29, 2020

Change to Reg D

The Federal Reserve Board has lifted the Regulation D (Reg D) limits. Reg D previously limited transactions from savings or money market accounts to six transactions each month without being present at the financial institution. This action will  grant more flexibility to consumers to access their savings deposits at a time when many are facing financial hardships due to the coronavirus pandemic. You can make unlimited transactions electronically, by phone, or by automatic transfer.

If you have any questions, please email info@charterbank.com or call us. We are always happy to help.

 

April 3, 2020

A Covid-19 Message from Charter Bank President - Paul Kohler

 

March 27, 2020

Governor Walz in Minnesota has announced the Shelter in Place order starting Friday, March 27 at midnight through April 10. Charter Bank is a Critical business and will remain open. See all the ways to connect with Charter Bank in the March 23 update. 

 

March 23, 2020

Governor Evers in Wisconsin has issued orders that all non-essential businesses need to close to help prevent the spread of COVID-19 Coronavirus.

We want you to know that banking is considered an ESSENTIAL business.  That means that we are able to continue to serve our customers.  You are still able to access your accounts in the following ways:

  • Drive-ups, ATMs and night deposits will remain open at all locations. Visit www.charterbank.bank/locations for hours.
  • We encourage you to utilize our online tools from the comfort of your home, including Online and Mobile Banking, Bill Pay, Telephone Banking, and Mobile Deposit Capture.
  • We have dedicated team members who are ready to assist you over the phone, through email with account questions or using the tools mentioned above. Please call, email info@charterbank.com or send a secure message through our online or mobile banking platforms. 
  • If you have a scheduled appointment or loan closing, please contact your account officer.
  • If you need to access your safe deposit box or have a large coin deposit, please call your specific office to make arrangements.
  • If you work with Kent Martinson, Charter Bank Investment Advisor, we encourage you to access your accounts online or call or email Maureen McRaith, Brokerage Assistant, at 715-830-5138 or mamcraith@charterbank.com or Kent at 715-831-2193 or kmartinson@charterbank.com.

Our main goal remains to take care of you and all your financial needs.

Paul Kohler

President and CEO, Charter Bank

 

 

 

March 15, 2020

 

The Charter Bank Senior Management Team continues to closely monitor new developments of COVID-19 and we are prioritizing the safety of our employees and customers above all else.

Due to these developments, all bank lobbies will be closed starting Monday, March 16 until March 30.

Drive-ups, ATMs and night deposits will remain open at all locations. Visit www.charterbank.bank/locations for hours.

Other than our lobbies being closed, we are business as usual. Our main goal is to take care of you and all your financial needs.
  • We encourage you to utilize our online tools from the comfort of your home, including Online and Mobile Banking, Bill Pay, Telephone Banking, and Mobile Deposit Capture.
  • We have dedicated team members who are ready to assist you over the phone, through email with account questions or using the tools mentioned above. Please call, email info@charterbank.com or send a secure message through our online or mobile banking platforms. 
  • If you have a scheduled appointment or loan closing, please contact your account officer.
  • If you need to access your safe deposit box or have a large coin deposit, please call your specific office to make arrangements.
  • If you work with Kent Martinson, Charter Bank Investment Advisor, we encourage you to access your accounts online or call or email Maureen, Brokerage Assistant, at 715-830-5138 or mamcraith@charterbank.com or Kent at 715-831-2193 or kmartinson@charterbank.com.

Our top priority is the health of our employees and customers during this unprecedented time. Our company is strong, and our pandemic response planning will enable us to continue to provide the services and advice you’ve come to expect from Charter Bank.   

Charter Bank’s Senior Management Team continues to meet regularly and will monitor the guidance of the World Health Organization, Center for Disease Control and Prevention, and state and local health authorities and we will make adjustments as updates become available.

For more information, visit https://www.charterbank.bank/covid-19-coronavirus-updates or follow Charter Bank on Facebook @CharterBankWisconsin or @CharterBankMinnesota.

On behalf of our team at Charter Bank, thank you for your patience, understanding, and continued trust.  

Paul Kohler

President and CEO, Charter Bank