Get more information about COVID-19 and your finances
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March 11, 2021
Lobby doors open once again on Monday, March 15. We look forward to welcoming you back!
- For your safety, masks and social distancing are required for both employees and customers when inside the bank.
- We still encourage you to schedule an appointment with a Personal Banker to lessen any wait times, or use the drive-up, ATMs and online services.
Our goal remains to take care of you and all your financial needs.
November 11, 2020
Beginning Friday, November 13, 2020 our lobbies will be open for appointment only. You can schedule an appointment here. Our drive-ups will remain open during our regular office hours.
In addition to scheduled appointments, you are able to access your accounts in the following ways:
- Drive-ups, ATMs and night deposits remain open at all locations. Visit www.charterbank.bank/locations for hours.
- We encourage you to utilize our online tools from the comfort of your home, including Online and Mobile Banking, Bill Pay, Telephone Banking, and Mobile Deposit Capture.
- We have dedicated team members who are ready to assist you over the phone, through email with account questions or using the tools mentioned above. Please call, email info@charterbank.com or send a secure message through our online or mobile banking platforms.
- If you work with Kent Martinson, Charter Bank Investment Advisor, we encourage you to access your accounts online or call or email Maureen McRaith, Brokerage Assistant, at 715-830-5138 or mamcraith@charterbank.com or Kent at 715-831-2193 or kmartinson@charterbank.com to make an appointment.
Paul Kohler
President and CEO, Charter Bank
July 10, 2020
Beginning on Monday, July 13, our lobbies will be opening at 9 am. We had previously reserved 9am – 10am for appointment only, but are now opening our doors at 9 am. We still encourage you to call ahead or schedule an appointment online. We look forward to seeing you.
June 25, 2020
Dear Valued Customers, Family and Friends,
Starting June 29, we will be opening the doors to our lobbies.
Please know that our top priority is to keep both our customers and employees safe and we are taking the following precautions to do so:
- There are decals in the lobbies to help with social distancing.
- We have acrylic sneeze guards at each teller station and Personal Banker desk.
- Employees are required to wear a mask when working directly with a customer.
- For your safety and the safety of our employees, we are asking all customers to wear a mask upon entering. You may be asked to lower it for identification purposes.
- Our front-line staff will clean and sanitize high-touch areas throughout the day, including door handles and desk surfaces.
- Rigorous cleaning is done each night.
- Sanitizer stations are available at each customer door.
- There are posters on lobby doors asking if you are experiencing any COVID-19 symptoms. If you are, please do not come in the bank. Please call or email with your banking questions.
- We are reserving time from 9 am - 10 am for scheduled appointments only, especially for those who are of higher risk.
While our lobbies are open, we highly encourage you to use the drive-up, ATMs and online services as much as possible. We also encourage you to make an appointment online or by calling ahead so you don’t need to wait in the lobby for the next available Personal Banker. We want everyone to feel as safe as possible in our offices.
We are excited to welcome you back!
June 3, 2020
Wisconsin Office is now open for Scheduled Appointments. Below are the details:
A few things to note as we open our doors:
- Mortgage closings will continue to take place at the title companies
- Employees are required to wear a mask when working with customers
- Offices are cleaned nightly, and publicly used spaces will be cleaned after each appointment
May 17, 2020
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May 5, 2020
An Update from President Paul Kohler on Covid-19 and PPP.
April 29, 2020
Change to Reg D
The Federal Reserve Board has lifted the Regulation D (Reg D) limits. Reg D previously limited transactions from savings or money market accounts to six transactions each month without being present at the financial institution. This action will grant more flexibility to consumers to access their savings deposits at a time when many are facing financial hardships due to the coronavirus pandemic. You can make unlimited transactions electronically, by phone, or by automatic transfer.
If you have any questions, please email info@charterbank.com or call us. We are always happy to help.
April 3, 2020
A Covid-19 Message from Charter Bank President - Paul Kohler
March 27, 2020
Governor Walz in Minnesota has announced the Shelter in Place order starting Friday, March 27 at midnight through April 10. Charter Bank is a Critical business and will remain open. See all the ways to connect with Charter Bank in the March 23 update.
March 23, 2020
Governor Evers in Wisconsin has issued orders that all non-essential businesses need to close to help prevent the spread of COVID-19 Coronavirus.
We want you to know that banking is considered an ESSENTIAL business. That means that we are able to continue to serve our customers. You are still able to access your accounts in the following ways:
- Drive-ups, ATMs and night deposits will remain open at all locations. Visit www.charterbank.bank/locations for hours.
- We encourage you to utilize our online tools from the comfort of your home, including Online and Mobile Banking, Bill Pay, Telephone Banking, and Mobile Deposit Capture.
- We have dedicated team members who are ready to assist you over the phone, through email with account questions or using the tools mentioned above. Please call, email info@charterbank.com or send a secure message through our online or mobile banking platforms.
- If you have a scheduled appointment or loan closing, please contact your account officer.
- If you need to access your safe deposit box or have a large coin deposit, please call your specific office to make arrangements.
- If you work with Kent Martinson, Charter Bank Investment Advisor, we encourage you to access your accounts online or call or email Maureen McRaith, Brokerage Assistant, at 715-830-5138 or mamcraith@charterbank.com or Kent at 715-831-2193 or kmartinson@charterbank.com.
Our main goal remains to take care of you and all your financial needs.
Paul Kohler
President and CEO, Charter Bank
March 15, 2020
The Charter Bank Senior Management Team continues to closely monitor new developments of COVID-19 and we are prioritizing the safety of our employees and customers above all else.
Due to these developments, all bank lobbies will be closed starting Monday, March 16 until March 30.
Drive-ups, ATMs and night deposits will remain open at all locations. Visit www.charterbank.bank/locations for hours.
- We encourage you to utilize our online tools from the comfort of your home, including Online and Mobile Banking, Bill Pay, Telephone Banking, and Mobile Deposit Capture.
- We have dedicated team members who are ready to assist you over the phone, through email with account questions or using the tools mentioned above. Please call, email info@charterbank.com or send a secure message through our online or mobile banking platforms.
- If you have a scheduled appointment or loan closing, please contact your account officer.
- If you need to access your safe deposit box or have a large coin deposit, please call your specific office to make arrangements.
- If you work with Kent Martinson, Charter Bank Investment Advisor, we encourage you to access your accounts online or call or email Maureen, Brokerage Assistant, at 715-830-5138 or mamcraith@charterbank.com or Kent at 715-831-2193 or kmartinson@charterbank.com.
Our top priority is the health of our employees and customers during this unprecedented time. Our company is strong, and our pandemic response planning will enable us to continue to provide the services and advice you’ve come to expect from Charter Bank.
Charter Bank’s Senior Management Team continues to meet regularly and will monitor the guidance of the World Health Organization, Center for Disease Control and Prevention, and state and local health authorities and we will make adjustments as updates become available.
For more information, visit https://www.charterbank.bank/covid-19-coronavirus-updates or follow Charter Bank on Facebook @CharterBankWisconsin or @CharterBankMinnesota.
On behalf of our team at Charter Bank, thank you for your patience, understanding, and continued trust.
Paul Kohler
President and CEO, Charter Bank