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March 27, 2020
Governor Walz in Minnesota has announced the Shelter in Place order starting Friday, March 27 at midnight through April 10. Charter Bank is a Critical business and will remain open. See all the ways to connect with Charter Bank in the March 23 update.
March 23, 2020
Governor Evers in Wisconsin has issued orders that all non-essential businesses need to close to help prevent the spread of COVID-19 Coronavirus.
We want you to know that banking is considered an ESSENTIAL business. That means that we are able to continue to serve our customers. You are still able to access your accounts in the following ways:
- Drive-ups, ATMs and night deposits will remain open at all locations. Visit www.charterbank.bank/locations for hours.
- We encourage you to utilize our online tools from the comfort of your home, including Online and Mobile Banking, Bill Pay, Telephone Banking, and Mobile Deposit Capture.
- We have dedicated team members who are ready to assist you over the phone, through email with account questions or using the tools mentioned above. Please call, email info@charterbank.com or send a secure message through our online or mobile banking platforms.
- If you have a scheduled appointment or loan closing, please contact your account officer.
- If you need to access your safe deposit box or have a large coin deposit, please call your specific office to make arrangements.
- If you work with Kent Martinson, Charter Bank Investment Advisor, we encourage you to access your accounts online or call or email Maureen McRaith, Brokerage Assistant, at 715-830-5138 or mamcraith@charterbank.com or Kent at 715-831-2193 or kmartinson@charterbank.com.
Our main goal remains to take care of you and all your financial needs.
Paul Kohler
President and CEO, Charter Bank
March 15, 2020
The Charter Bank Senior Management Team continues to closely monitor new developments of COVID-19 and we are prioritizing the safety of our employees and customers above all else.
Due to these developments, all bank lobbies will be closed starting Monday, March 16 until March 30.
Drive-ups, ATMs and night deposits will remain open at all locations. Visit www.charterbank.bank/locations for hours.
- We encourage you to utilize our online tools from the comfort of your home, including Online and Mobile Banking, Bill Pay, Telephone Banking, and Mobile Deposit Capture.
- We have dedicated team members who are ready to assist you over the phone, through email with account questions or using the tools mentioned above. Please call, email info@charterbank.com or send a secure message through our online or mobile banking platforms.
- If you have a scheduled appointment or loan closing, please contact your account officer.
- If you need to access your safe deposit box or have a large coin deposit, please call your specific office to make arrangements.
- If you work with Kent Martinson, Charter Bank Investment Advisor, we encourage you to access your accounts online or call or email Maureen, Brokerage Assistant, at 715-830-5138 or mamcraith@charterbank.com or Kent at 715-831-2193 or kmartinson@charterbank.com.
Our top priority is the health of our employees and customers during this unprecedented time. Our company is strong, and our pandemic response planning will enable us to continue to provide the services and advice you’ve come to expect from Charter Bank.
Charter Bank’s Senior Management Team continues to meet regularly and will monitor the guidance of the World Health Organization, Center for Disease Control and Prevention, and state and local health authorities and we will make adjustments as updates become available.
For more information, visit https://www.charterbank.bank/covid-19-coronavirus-updates or follow Charter Bank on Facebook @CharterBankWisconsin or @CharterBankMinnesota.
On behalf of our team at Charter Bank, thank you for your patience, understanding, and continued trust.
Paul Kohler
President and CEO, Charter Bank