Frequently Asked Questions
How do I change my PIN for my new Charter Bank Debit Card?
Please call 800-290-7893 to change your PIN. You'll need the card available when you call.
When will Bank First Chetek branch become a Charter Bank branch?
We anticipate the closing will take place by the end of 2020, pending regulatory approval. We will continue to share more details as the date gets closer.
What will happen to the Bank First Chetek customers?
Customer deposit accounts (savings, checking, Money Market, IRAs, HSAs, safe deposit boxes and certificates) will be transferred to Charter Bank when the closing occurs. We will communicate more details on this to customers as we get closer to the closing date.
What will a Charter Bank location in Chetek mean for the community?
One of the core values of Charter Bank is Community Partnership - we want to get involved in the community! We are active in all kinds of civic groups in the communities we serve and we expect to do the same in Chetek. Learn more about what Charter Bank does to get involved and make a difference in our communities.
What do I need to do right now?
Nothing. For now, it’s business as usual. You can continue to use your Bank First accounts as you have been. In the coming weeks and months we’ll be reaching out to share any changes impacting you.