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Think switching banks is hard? Think again.


Charter Bank has partnered with ClickSWITCH to make switching your bank accounts to Charter Bank an easy process. Research shows that one of the top reasons people don’t change banks very often is due to all the payments, direct deposits, and other automatic electronic transactions.

So now that you’re ready to switch to Charter Bank and experience our personalized service, here is additional information to make that switch.

The online switch portal offers an easy way to fill out your information and provides an electronic process to contacting your payees. This fully automated and convenient process provides a smooth and speedy transition to your new account.

How ClickSWITCH works:

  1. Access the online portal at https://charterbank.clickswitch.com
  2. Enter the SwitchTRACK code provided when you opened your account
  3. Create your personal password
  4. When prompted, enter your new password and log in
  5. Read and accept the terms and conditions
  6. Start the switch process!
This service makes it easy for you to quickly and securely switch your current online payments, automated payments, and direct deposits from your current financial institution to your Charter Bank account.
You simply input your payment and direct deposit information into our secure system and we'll get to work contacting all your billers to switch payments to your new account. It's easy to monitor the progress and track the status of everything.
You bet! This service uses the latest in online encryption protection to gather and store your information. Additionally, the mailing facilities used adhere to the highest industry standards with regard to security of your personal information.
Getting started with ClickSWITCH is easy! You'll need the special code provided to you when you opened your new account, or you can activate your ClickSWITCH account through the welcome email you received. You'll need to gather all your automated payments and direct deposit information to get your switches started. A previous bank statement is a great source for information on the automated payments and direct deposits tied to your account.
Timing for each payment switch can vary depending on the type of payment, biller, and the method needed to switch the payment. Online Banking bill payments are switched instantly. Automated payments and direct deposits typically take between 7-10 days to switch. It's always a good idea to review your switch status page for the most current information on each switch.
ClickSWITCH will take care of contacting all billers and direct depositors and you can always check the status of each type of transaction in the Status column in the ClickSWITCH portal. Once a switch shows "Completed" there's no need to contact the biller. For switches marked as "Mailed" for more than 10 days, you may want to reach out to confirm the status. There may be a few cases that require you to reach out to employers directly to switch your direct deposit.
A number of billers are already included in our system. If we don't have an address, please use the address that is indicated on the payment confirmation statement the biller sends you. You can also find most billers' payment addresses displayed in the Help section.
Monitoring your switch status is an important part of moving your account. It's recommended to keep enough money in your old account to cover each payment until the switch status for that payment has changed to "Completed" or you have confirmed with your billers that your payment account information is updated in their system.
Absolutely. When you are filling out the information, indicate the type of direct deposit you want to switch and complete the required information. Please note that some employers and government agencies require direct deposit switches to be completed directly with them. In these cases, they may not accept our switch request so you will need to reach out to them directly and can use the option in the portal to print the form and turn it in in-person.
Occasionally, after you have submitted a switch for processing, the research team determines that a particular biller requires you to update your banking information with them online. When this happens, your switch will show an 'Action Needed' status. To see the details of the action you need to take, simply click on the Edit icon in the Actions column.
No problem. You can add switches at any time. Simply log back into your ClickSWITCH account and resume your session whenever you want.
Uh oh. But don't fear, we're here to help! Just give one of our New Accounts Representatives a call at 800-471-4510 or email us at switch@charterbank.com.
We have you covered. Simply give us a call or email and we'll help you with any question you might have. You can reach us at 800-471-4510 or switch@charterbank.com.