Before you head out with your new (or old) debit card, be sure to know your PIN. We have a few tips for you regarding the PIN and a variety of ways to reset it if needed.
It's important to know your PIN before heading out to shop. You do have the option at checkout to choose to run your transaction as PIN based or as a credit card. Even if you often use the credit card option, be sure to know your PIN in case there is an issue so you can still use your debit card and access your money.
If you need to reset your PIN:
In the event of an emergency, or if you have forgotten your PIN, you may call the bank during normal business hours, and we will reset the PIN for you once we have confirmed your identity. This would allow you to complete your transaction and continue to use card.
You may also contact our Help Desk M-F: 7:00am-11:00pm, Sat & Sun: 9:00am-5:00pm at 800-290-7893 to have your PIN reset.