Skip Navigation PDF files require Adobe Acrobat Reader 5.0 or higher to view. Download it now.

Everything you need to know about your debit card.

Hands hold credit card machine with card in the chip reader

Chip Cards

EMV Chip Cards, another layer of protection for your debit card.
Hand typing on card processing machine with card in chip reader

Knowing Your PIN

There are many reasons it's important to know your PIN. We also offer a couple of ways to have your PIN reset if needed.
Hand holding phone and typing the information from the back of a debit card

Need to activate your card?

We have you covered.

Option 1: Use your card at an ATM (even just a balance inquiry will do the trick)
Option 2: Use Telephone Banking, menu number 4 (855-329-8278).
Wallet on bench

Replacement Cards

If you misplaced your debit card or think it was used fraudulently, be sure to contact us right away.





Laptop with icon of email message on screen

Debit Card Alerts

Customize alerts on your accounts for when you use your card to stay on top of your transactions.
Man and woman smiling while eating salsa

Win Big with MasterCard!

You have a chance to win big with MasterCard for making purchases with your debit card.
Phone held over POS machine in payment

Mobile Wallet

Add your Charter Bank debit card to your Mobile Wallet app on your smartphone to pay with your phone at participating retailers.