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There are a few ways to let us know if you need a replacement card.

If your card is lost, stolen or you suspect fraud:

  • Call Charter Bank Deposit Operations during regular business hours: 715-832-4254.
  • Call the Fraud Hotline after business hours: 866-546-8273.
  • Use our Telephone Banking system and chose Option 4 then Option 2. Telephone Banking: 855-329-8278.